At Pioneer Essentials, your satisfaction is our priority. We stand behind the quality of our products and are committed to ensuring you have a positive shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Window
You have 30 days from the date of purchase to request a refund or exchange. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Request a Refund
To initiate a return, please contact our customer service team at jake@pioneer-essentials.com or (828) 406 0459.Provide your order number and a brief explanation of the reason for the return. Our team will guide you through the process and provide you with a return authorization.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item was damaged or defective.
Non-Refundable Items
Certain items are not eligible for returns or refunds, including:
- Gift cards
- Items purchased on sale or clearance
- Used or damaged items that are not a result of manufacturing defects
Exchanges
If you received a defective or damaged item, we are happy to replace it with the same item. Contact us within 30 days of your purchase to arrange an exchange.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please double-check your bank account and credit card statement. If the issue persists, contact your bank or credit card provider. If you’ve done this and still have not received your refund, please reach out to us at at jake@pioneer-essentials.com or (828) 406 0459.